Objectives Family doctors make diagnoses and manage problems in unique ways, however we rarely discuss openly how we think.

Gabbay and Lemay have described ‘mindlines’ as the internal processes doctors use to reach their decisions.

Guidelines are a welcome help in working with patients as they offer professional, evidence-based and equal treatment for all patients, but too often reveal shortcomings in multimorbidity, in elderly, representing the majority of our visits, and especially in patients with less serious illnesses. At that time, the equipment can only be based on physicians’ healthy wisdom, experience, ingenuity and the needs of the patient to avoid overdiagnosis and overtreatment.