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Healthcare quality is a basic demand of patients in a health services delivery system, and it is one of the rights of every patient.1 Therefore, a high-quality consultation is part of the rights of a patient as a citizen.1 2 On the other hand, most physicians, healthcare managers and policymakers will express that the patient–physician relationship is central to healthcare; unfortunately, despite this advocacy, patients seem to be easily overlooked.3 4 Medical consultation is essential to all aspects of healthcare, from history taking to providing information to patients, as it provides the primary means for the diagnosis of a disease, treatment of illness and prevention of health problems.1 2 5 6 Medical consultation is a dynamic, interactive process, during which the physician and the patient co-construct and negotiate the meanings and means of talk.4 7 8 Its success is seen as the joint responsibility of the doctor and the patient. Understanding patients’ concerns, preferences and requests is vital in order for physicians to improve the …
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